Transport-business conditions

Way of transportation:


We send all products by the second working day, after the payment is credited to the account. All goods are carefully packed. We send the goods by post, carrier Toptrans. The goods are insured and the carrier will deliver them to the address provided by you within a maximum of 2 working days. Possible free personal collection in Ostrava upon agreement. We send goods to EU countries outside Slovakia by appointment - we adjust the price according to the tariffs of Toptrans or other transport companies according to the EU country.


Terms and Conditions:

1. Introductory provisions

1.1 These terms and conditions apply to the purchase of goods from the seller Dostál Zdeněk "Wooden heart". The conditions further define and specify the rights and obligations of the seller (operator of the online store "Wooden Heart") and the buyer.
2. Order and conclusion of the purchase contract

2.1: By placing an order, the buyer confirms that he has read these terms and conditions and the complaint procedure and that he agrees with them.
2.2: The customer has the right to cancel the order within 24 hours of placing the order.
2.3: Acceptance of the order is confirmed by the seller, the buyer is informed of this step by e-mail to the address he entered when purchasing.
2.4: The seller has the right to reject the accepted order in exceptional cases, for example in case of repeated bad business morale of the customer or in case of entering false or meaningless data for sending or communication.
2.5: The purchase contract is created at the moment of sending the order. From this moment, mutual rights and obligations arise between the buyer and the seller. The contract is concluded in the Czech language. The concluded purchase contract is archived by the seller for the purpose of its successful fulfillment and is not accessible to third parties.
2.6: Payment by bank transfer is to be made within 7 working days of sending the order. The customer will be informed electronically about the payment details. If this condition is not met, the order will be canceled.
2.7: Goods made to order are governed by the conditions set out in paragraph 7.
2.8: During the processing of the order, the buyer is informed about the status of the order by e-mail to the address provided when purchasing.
2.9: The buyer will receive the ordered goods at the price valid at the time of ordering. For custom goods, the price may change after prior agreement with the buyer, see. paragraph 7.
2.10: Ownership of the goods passes to the buyer, subject to payment of the purchase price, his acceptance.
2.11: Upon receipt of the goods, the customer will receive an accounting document, which serves both as a delivery and warranty card.
3. Withdrawal from the purchase contract (return of goods)

3.1: The buyer has the right according to § 53 paragraph 7 of the Civil Code to withdraw from the contract within 14 days of receipt of the goods. If it so decides, it is necessary to send the undamaged goods, without signs of use or wear, within the specified period (the period is calculated from the date of dispatch). The seller will return the corresponding amount to the customer in a pre-agreed manner within 14 days of withdrawal. Before sending the goods back, the buyer is obliged to inform the seller by e-mail.
3.2: If the buyer exercises the right to withdraw from the contract, the seller has the right to reimbursement of actual costs associated with the return of goods.
3.3: Custom goods cannot be returned without giving a reason, see paragraph 7.
4. Rights and obligations of the seller

4.1: The seller is obliged to process the binding order, send the ordered goods and deliver to the buyer's address within the deadline which will inform the buyer when confirming the order. An accounting document serving both as a delivery and warranty card will be sent with the goods.
4.2: The seller has the right to reject the order if the buyer repeatedly fails to fulfill its obligation to take the goods and pay the purchase price.
4.3: The seller has the right to withdraw from the purchase contract (binding order) if performance becomes impossible (eg when the goods are sold out), if he does not agree with the buyer on a new performance. In the event that the buyer has paid for the ordered goods in advance and withdraws from the contract for the above reason, the seller will return the full amount to the buyer no later than 5 days after withdrawal from the contract.
5. Rights and obligations of the buyer

5.1: The buyer is obliged to state the correct and complete postal and invoicing address to which the ordered goods are to be sent.
5.2: The buyer is obliged to take the ordered goods and pay the total price. The customer understands the total price when filling out the order before its binding confirmation. For custom-made goods, the conditions are specified in paragraph 7.
5.3: In the event that the item is in conflict with the purchase contract upon receipt by the buyer, the buyer has the right to have the seller return the item to the condition corresponding to the purchase contract free of charge and without undue delay, according to the buyer's request either by exchanging the item or repairing it. . If such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the breach of the purchase contract before taking over the thing or caused the breach of the purchase contract himself.


6. Delivery conditions for the Czech Republic

6.1: Orders are delivered by the buyer to the Czech Post or to the carrier Toptrans.
6.1.1: Goods are possible by prior agreement el. pick up by post in person in Ostrava. In this case, the customer will add 'Personal collection' to the note when ordering in the cart.
6.1.2: Delivery of goods in the Czech Republic usually takes 1-3 working days.

7. Custom goods

7.1: Ordering Goods to Order
7.1.1: Custom goods are goods that are manufactured according to specific customer requirements.
7.1.2: The request for goods to order can be sent by e-mail.
7.1.3: The request does not have to be accepted by the seller, the user is informed about the acceptance or non-acceptance of the request by e-mail.
7.2: The process of ordering goods to order
7.2.1: Requirements entered by the user are considered by the seller and are consulted with the customer as needed.
7.2.2: If an agreement is reached, the customer is informed of the delivery time and approximate price.
7.2.3: The customer will be required to pay a deposit of at least 50% of the agreed price. In this case, the customer will be issued special goods with an illustrative photo and a precise description, including the agreed procedure. The full price will be stated for the goods and the procedure of payments (advances) will be described in the description. By confirming such an order, a purchase contract is created between the seller and the user.
7.2.4: If the customer does not communicate, the seller reserves the right to cancel the order.
7.2.5: In the event of cancellation of such an order, the customer will be refunded the entire deposit only if the material has not yet been used and the order has not yet been worked on. In other cases, the remaining part of the deposit will be refunded.
7.3: Making goods to order
7.3.1: Goods to order are made within the agreed deadline. If it is not possible to meet the deadline, the seller will contact the customer immediately.
7.3.2: The goods are displayed for the customer at the agreed price. The seller may not change the price without prior agreement with the user by more than 5%.
7.3.3: The user is obliged to purchase custom-made goods that meet all the specified parameters.
7.4: Payment and delivery conditions for custom goods
7.4.1: Only bank transfer or cash payment can be used for custom-made goods (in person).
7.4.2: Upon receipt of payment (additional payment) to the seller's account, the goods are sent to the specified address immediately or as agreed with the buyer.
The goods are sent cash on delivery.
7.5: Return and claim for custom goods
7.5.1: The user is not entitled to return the goods to order. If the goods do not meet his expectations, it is possible to file a complaint.
7.5.2: The complaint is governed by the valid complaint procedure stated in paragraph 8.

8. Complaints procedure

8.1: Warranty period
8.1.1: The warranty period for all products manufactured by us is 24 months, the warranty period for renovated products is 24 months.
8.1.2: The warranty period for the delivered goods begins on the day of receipt of the goods by the customer and is extended by the time for which the product was under warranty repair.
8.1.3: After the settlement of a justified complaint, the warranty period is extended by the duration of the complaint.
8.1.4: In the event of a complaint, the warranty period is extended by the duration of the complaint.
8.1.5: If the claim for the goods was settled by exchanging the goods for new ones within the statutory warranty period, the warranty is renewed in full.
8.1.6: The warranty covers material defects, functional defects, defects arising during the manufacture or assembly of goods by the seller. It does not apply to wear and tear and defects caused by the use of goods.
8.2: Method of complaint
8.2.1: Before the complaint itself, the customer first contacts the seller electronically by mail, sends him a description of the problem of the claimed object and a photograph of the defect.
8.2.2: When making a complaint, it is necessary to submit (send by post to the seller's address) a properly packaged claimed subject of performance together with a copy of the proof of purchase (according to the previous agreement with the buyer, see point 8.2.1).
8.2.3: The customer pays the cost of transporting the goods himself.
8.2.4: In the case of confirmation of the validity of the complaint, the customer is entitled to claim compensation for reasonable costs incurred in the transport of the claimed goods.
8.2.5: In the event of a complaint, the customer maintains in his own interest that the goods are packed in a suitable packaging material that meets the requirements of transport of the goods, preferably in the original packaging due to the risk of possible damage to the goods.
8.3: Making a complaint
8.3.1: After examining the submitted documents and a cursory inspection of the claimed item, the Seller will either accept the claim as justified or reject the claim as unjustified and return the claimed item to the customer.
8.3.2: The seller will notify the customer in a pre-agreed manner (in writing or by email) about the method of handling the complaint (recognition of the complaint as justified or rejection of the complaint as unjustified).
The color of the goods may differ in part depending on the type and calibration of monitors used. Minor color or dimensional differences in products are not a relevant reason for making a complaint.

9. Return of goods

9.1: By law, the buyer has the right to return the goods purchased over the Internet to the seller, or request an exchange within 14 days of receiving the goods.
9.2: Returned goods must be complete, unused, in the original packaging, capable of resale.
9.3: The returned shipment should also include proof of purchase. Cash on delivery will not be accepted.
9.4: Any refund to the buyer will be made within 10 working days.
10. Final provisions

10.1: These terms and conditions apply as stated on the website of the seller on the day of sending the electronic order to the buyer.
10.2: By sending an electronic order, the buyer accepts all provisions of the terms and conditions as valid on the day of sending the order, as well as the valid price of the ordered goods, unless in a specific case demonstrably agreed otherwise.

These business conditions take effect on 1 January 2017